The Client is a leading Corporate Bank from UAE and is renowned for its award winning services, unrivaled understanding of local markets and unwavering commitments to its customers.
Enhanced Customer Satisfaction through an integrated Web & Mobile extended platform.
The Client’s ever expanding customer base meant that its Relationship Managers were engaging customers at a personal level. To address customer issues each of the RMs were being assigned ‘Transaction Tickets’, which were to be collected manually by RMs for resolution. The entire process was lengthy, cumbersome and had a direct impact on the relation that RMs had with their customers.
The Client wanted a radical solution where the whole process was brought onto a mobility platform to enable tickets to be assigned to each RM in real time and directly on their devices for faster resolution.
"Congrats to both teams...
the TT Application is Live from April 2016.
Team Quad has done extremely well and supported to our expectations. We thank you all for your efforts and support provided throughout the
project to make this system release successful."
Head of Technology
Since the Client desired a Mobility platform for greater enablement of its RMs and their Transaction Ticket system, it was critical that the mobility solution be built on a strong backend web system. QuadLogix utilized core Microsoft components such as MVC Framework, Active Directory, LDAP to build a robust backend web system. Further connecting the backend web application with the client’s existing ERP system was also achieved by using SOAP, REST APIs. As a result Client was able to run & maintain the ticketing system effectively by assigning tickets to RMs via the mobility solution.
The entire trading portal was then designed to be web responsive
QuadLogix worked with NBF to build a robust web based application on the Microsoft .NET platform to effectively deliver transaction tickets to RMs in real time thereby enabling them to resolve tickets in real time. Using this system the Client was able to engage its customers more effectively while maintaining an efficient time bound ticketing system for its RM.
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